IVY The Concept Store believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
• Cancellations will be considered only if the request is made within 24 hours of placing an order.
• There is no cancellation of orders placed under the Same Day Delivery category or any express shipping, if you need to cancel an express order then you would have to contact the IVY The Concept Store team and they might consider the cancellation if possible.
For a better shopping experience and as a courtesy of us we offer our customers to return their purchase. The return policy applies only for 24 hours from the date of order. There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at our Customer Service number: 971 4 4385517 or Email firstname.lastname@example.org
The return process of the product can be restricted depending on the nature and category of the product (for eg. Underwear will not be returnable nor exchangeable).
Conditions for return
• Please notify us of receipt of a Damaged / Defective product within maximum 24 hours of delivery.
• Products/Items should be UNUSED.
• Products should be returned in their original packaging along with the original price tags, labels and invoices.
• It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
The refund policy applies same day from the date of order. We will process the refund after receiving the product back to IVY The Concept Store or its business partner. Refund will be processed as a store credit only (If the customer has a valid reason to get the money back instead of a store credit we will do so, customer service will evaluate the case and will make a decision of refund with either money back or store credit) Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 10 - 20 working days and the refund will reflect in the next statement.
• For cash on delivery and all other modes of payment, we will send a store credit code to the customer’s email.